Empire Flooring Stories

Dear Empire,

I recently had some laminated wood flooring installed and I was so pleased with the service and installation that I thought I would take the time out to show my appreciation and gratitude by e-mailing you.

I was pleased with the prompt service of having the salesperson come out and sell his presentation of the flooring. He was able to accommodate me with exactly what I wanted.

I was especially pleased with the day of installation. A gentleman called me to confirm my appointment and to tell me when the crew will arrive (I was pleased that they arrived a half hour early). During the installation, the installation manager called again to ensure that the installation process was moving along. Near the end of the installation, he came to assess the job. I really liked that because he made me feel confident that Empire was on top of their business. He was very nice and noticed there was a threshold piece that applies to the wood that did not match properly, he explained to me that the warehouse was closed but promised to return on Monday to install the correct shade. He even assured me that he can return after I reached home after 6PM. On Monday, they returned at 6:15 PM and completed an absolutely beautiful job. I recently returned from vacation and with my floors complete, I still felt like I was on vacation!!!!!

I would like to thank the entire Empire company, and I have recommended Empire to several neighbors within my community.

Once again I would like to especially thank the salesperson and installation manager for their commitment to make the process right. In the future, I would like the same two gentlemen to return to my home when I plan to continue upgrading my home. Thanking you for a job well done and I look forward to having additional work done by Empire!!!

A very satisfied customer

- Anissa, from FL

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