Posted on February 2nd, 2010 by Empire Customer Care
Our goal is your complete satisfaction. If for any reason you are less than satisfied with your Empire Carpet, Flooring, Window Treatments or any part of the Empire Today experience, we want to make it right. We have the steps and people in place to handle any issue. Just call or contact Empire Today online [...]
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Posted on February 2nd, 2010 by Empire Customer Care
Your opinion matters to us. We invite you to review your Empire Carpet experience online. Just go to the bottom of the Empire Today home page and click on “testimonials” to enter your review. While there you can read other Empire Today reviews to see what other customers have to say. And if you have [...]
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Posted on February 1st, 2010 by Empire Customer Care
Of all the customer service options Empire Carpet offers, a popular one is the next day installation for those that want to replace their carpet or flooring right away. Instead of shopping around for samples, scheduling your measurement, waiting for your order to arrive, scheduling the installation, then waiting again – Empire Carpet brings a [...]
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Posted on February 1st, 2010 by Empire Customer Care
For some, real wood is the only way to go in flooring. And Empire Today offers a wide selection of real wood floors to choose from, with beautiful natural tones and characteristic grains. But for everybody else – laminate or vinyl is the best choice. Whether you have little ones, pets, a particular decorating issue, [...]
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Posted on February 1st, 2010 by Empire Customer Care
Each and every Empire Carpet Sales Representative understands our customers’ needs. The Empire Carpet Sales Representative’s have the knowledge it takes to help you choose the type of carpet or flooring that best suits your lifestyle and budget. From texture, to color, to style, your Empire Carpet Sales Representative will help you make an educated [...]
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Posted on January 29th, 2010 by Empire Customer Care
Empire Carpet is one of the nation’s leading shop-at-home companies. With over 50 years of award-winning service, we’re proud of our reputation for customer service. Much of our business comes from word-of-mouth so our mission is to satisfy every single customer so they will pass the good word about Empire Carpet along to friends and [...]
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Posted on January 29th, 2010 by Empire Customer Care
Empire Carpet consistently been recognized with awards by the Better Business Bureau and the American Business Awards. In 2009 Empire Carpet won the Angie’s List Super Service Award in Detroit. If and when a mistake is made (and when you provide service to over a million customers it will happen) Empire makes sure any and [...]
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Posted on October 28th, 2009 by Darius
I wrote an earlier “testimonial” complaining about the fact that my floor had worn. I’m re-writing it because, I must say, Empire has stood behind their warranty. Yesterday, they came and pretty much replaced my entire floor. And, relatively speaking, it really didn’t take very long for them to respond to my complaint. I must say, [...]
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Posted on October 7th, 2009 by Empire Customer Care
“Loved the sales rep, he was wonderful. Honest and straight to the point. The installers were great and the house looks awesome. Empire Rocks!!!!! I will tell all of my friends.”
- Sherri S., from MA
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Posted on September 29th, 2009 by Darius
“Our floors look great! Since we foster a lot of dogs, of course our carpet was not a good option. We got laminate flooring installed in 3 rooms and it took only 1 day. It was very convienient and they did a great job of cleaning up afterwards. I love my new floors. ”
- Lynn [...]
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