Posted on April 4th, 2008 by admin
We would like to take this time to give your Company, Salesperson, and the Install Crew a much deserved THANK YOU! On February 28, 2006 we had laminate flooring installed in our Family room.From the initial phone call to the final cleanup of the jobsite, everyone involved was totally professional. The salesperson was on time for the appointment, very knowledgable about the product that EMPIRE TODAY offered, and answered all of our questions. As promised, the Install Crew showed up the next morning prepared to work. I spoke with the Installation foreman and showed him what we wanted done and he responded with ” no problem”. The crew went above and beyond our expectations. With EMPIRE TODAY, we were able to get financing and the color of flooring that my wife and I had been looking for since 2004. And to top it off, it was the exact manufacturer that we had considered purchasing back in 2004. To say the least she was very happy. Once again, THANK YOU for a job well done!!!!
- James & Cheryl, from TX
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Posted on March 28th, 2008 by admin
I was extremely impressed with not only the quality of the product, but the quality of the installation. I have an old home with uneven floors. The installers were able to create solutions to level out high spots and work around my non-square walls. The flooring was installed in two days and over a month later I haven’t had a single problem.
- Elizabeth M., from OH
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Posted on March 24th, 2008 by admin
I was completely satisfied with the floors Empire Today installed. The workers were kind, considerate and professional. I will definitely recommend Empire Today to anybody. I also had Ceramic Tile installed the same day in kitchen/bath. Absolutely love the finished product. The installers also were very prompt on coming back when a situation came up and the problem was fixed.
- Lori S, from CA
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Posted on March 20th, 2008 by admin
Before Empire Today, we were at a dead end with our other contractors and totally frustrated. We were living with cement floors and no furniture to sit or eat on for a month. When Empire said they would be here the next day, they weren’t kidding. I got three full rooms of laminate done and they even took up old tile. They even sent out a carpet installer to finish a step that other contractors left undone. The installation team was professional and did a great job! In just two days our family had a beautiful home of which we could enjoy again. We were very satisfied and would recommend Empire Today to all of our friends, family, even strangers. Thanks Empire for a wonderful job and service.
- Tina U., from OH
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Posted on March 17th, 2008 by admin
We needed our kitchen flooring replaced, and decided on ceramic tile. Our salesman was very helpful, prompt, and professional. The work was done the next day by a wonderful crew of installers. What an incredible job they did! The lead man is an “artiste”. Absolutely beautiful work. And, they tidied up everything before they left. I didn’t notice dust at all from the work. They put all the appliances back, all working perfectly which had been a worry for me before we decided to do the floor. I LOVE MY FLOOR!!!!!!!!! Thank you Empire Today!
- Chris E. and Patrick S., from TX
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Posted on March 14th, 2008 by admin
I had laminate flooring and carpet installed on 9/26. The installers were there timely and stayed until it was completed. My house doesn’t look the same. We are so very happy. I can’t wait to show off my new house. I just want people to know I love this company and the work that was performed in my home. We are planning to have more done and we will surely use Empire. Once again the installers were very kind and very professional. Thanks again and again for the great work.
- M., from GA
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Posted on March 13th, 2008 by admin
I would love to take this opportunity to thank John, Ross, Hussein and the rest of the insulation team in Toronto for doing such great work on our new laminate flooring on the main level of our home and the lovely carpeting that was laid in our family room plus two staircases. They were very professional and were even early on the day that we had the carpeting and laminate installed. We had the whole first level done in laminate, back in October 2005. With two dogs and two cats the flooring is the same as it was installed. The carpeting was installed in January 2006. At first I was skeptical in having laminate as I didn’t think it would stand up to our furchildren. It truly is an amazing product. I recommend laminate flooring to anyone, and especially if they have four legged friends. Our house has been transformed into a lovely home. I would definitely recommend Empire Today to any of my friends or family that are looking for such great workmanship. The installers did an amazing job! Empire is truly committed to offering great service, products and installation. Thank you Empire!
- Lorraine and Wayne H., from Ontario Canada
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Posted on March 13th, 2008 by admin
Dear Empire,
I recently had some laminated wood flooring installed and I was so pleased with the service and installation that I thought I would take the time out to show my appreciation and gratitude by e-mailing you.
I was pleased with the prompt service of having the salesperson come out and sell his presentation of the flooring. He was able to accommodate me with exactly what I wanted.
I was especially pleased with the day of installation. A gentleman called me to confirm my appointment and to tell me when the crew will arrive (I was pleased that they arrived a half hour early). During the installation, the installation manager called again to ensure that the installation process was moving along. Near the end of the installation, he came to assess the job. I really liked that because he made me feel confident that Empire was on top of their business. He was very nice and noticed there was a threshold piece that applies to the wood that did not match properly, he explained to me that the warehouse was closed but promised to return on Monday to install the correct shade. He even assured me that he can return after I reached home after 6PM. On Monday, they returned at 6:15 PM and completed an absolutely beautiful job. I recently returned from vacation and with my floors complete, I still felt like I was on vacation!!!!!
I would like to thank the entire Empire company, and I have recommended Empire to several neighbors within my community.
Once again I would like to especially thank the salesperson and installation manager for their commitment to make the process right. In the future, I would like the same two gentlemen to return to my home when I plan to continue upgrading my home. Thanking you for a job well done and I look forward to having additional work done by Empire!!!
A very satisfied customer
- Anissa, from FL
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Posted on March 12th, 2008 by admin
I just wanted to thank Empire Today so much for their fabulous customer service and kindness. They were so efficient and easy to deal with. I can highly recommend them, it is so nice to see customer service still exists these days, it seems so few and far between when you can find decent customer service and we Thank You so much, you installed our laminate in one day and we love it!! Thanks Empire!!!!
- Kelly and Jim C., from CA
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Posted on March 12th, 2008 by admin
It was a surprise to find a company that actually followed through on each and every component of ordering to installing the flooring that was needed for my apartments. In addition, the salesperson also took the time to measure my downstairs office for laminate and tile that will be needed one month from now. All of the Depots or the other well known flooring companies in the area were not very concerned about what I needed or were even willing to send someone out to look at the proposed job. Convenience, trustworthy, on-time, and follow-through are some of the adjectives I would use to describe the service I received from Empire Today. Ordered yesterday and installed today was the promise and that’s what was done. What more can you ask for? Thanks
- A.M., from FL
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